Support

We read every message and usually reply within two business days.

If you're reporting a problem, it helps a lot to include your device model, your iOS version, and the workout or screen where it happened.

Common questions

Is Dance Workout Crew free?

Yes. Every dance video is free to watch, with no subscription required. An optional subscription unlocks the full learn-the-moves slow mode, the multi-week programmes beyond the 7-day starter plan, extra outfits for the crew, and your full progress history.

How do I cancel my subscription?

Subscriptions are billed by Apple, so they're cancelled in iOS rather than in the app: open Settings → tap your name → Subscriptions → Dance Workout Crew → Cancel Subscription. You can also tap Manage Subscription inside the app's Settings, which opens the same screen. You keep access until the end of the period you've already paid for.

I paid but the app still says I'm not subscribed.

Open the app and look for Restore Purchases in Settings. Make sure you're signed in with the same Apple Account you bought the subscription with. If it still doesn't come back, email us and we'll sort it out.

How do I ask for a refund?

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. We can't issue them ourselves, but tell us what went wrong and we'll do what we can to help.

A lesson video won't play.

Lessons are real videos from independent dance creators, played through YouTube's embedded player, so you'll need an internet connection to watch them. If a specific video won't load, try again on Wi-Fi, or email us the lesson name and we'll take a look — the creator may have removed or changed the original video.

Do I need an account?

No. There's no sign-up or login. Your progress is stored on your device and, if you're signed in to iCloud, synced to your own private iCloud account.

Is the calorie estimate accurate?

It's an estimate, not a medical measurement — see our Terms of Use for the full health disclaimer. You can hide calorie estimates entirely in Settings if you'd rather not see them.

Can I sync workouts to Apple Health?

Yes, if you turn it on in Settings. The app will write completed workouts and an estimate of active energy to Health; it never reads other Health data, and it's off until you enable it.

Can I suggest a feature or a creator?

Please do. Send suggestions to help@theloopyapp.com.

Still stuck?

Write to help@theloopyapp.com and we'll get back to you.